We never use the unscheduled list except for nonpatients (so I can see who made an appt as a new patient and didn't show up). If a patient cancels, I just go in and manually adjust their cont care to a week, month, or when I need to (some patients undergo chemo and such things or go out of town for a week or two, etc... so I tailor it to what they say). I've always found that list to be redundant and really not worth the effort when I can so easily work around it from another area.
In addition to this, make it possible to edit unscheduled appts from the More Info button rather than having to open the unscheduled list separately. Just like we can open existing and past appointments from the More Info box, we should be able to open that unscheduled appointment block to make notes/changes as well!
Perhaps a Contacted Status, similar to the CC system, that can be customized. like, 1st call, 2 week call, PWCB=pt will call back, Post card sent, Letter sent......
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