When you have the subscriber 's claims have to go to one department and the family members have to go to another. They require us to send to 2 different department using two different payer ID's. Otherwise the other department will not get the claim. An we are sitting waiting for money that we are not going to receive because the claim went to the wrong department.
For clarification of your needs, we encourage you to contact support at 833-471-2273.