There should be a way to have the computer automatically change the status to a certain color when a patient is late. We worked with Patterson for 15 years and they had this indicator which helped us notice when people were running late. With Dentrix currently we have to manually watch the time and change all the indicators to late when a patient is not here.
Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.