Dentrix Ideas

2 Vote

The Hub needs to update the cont. care that pt. has been notified of Recall.

We have recently started using the HUB and are frustrated that it reads when a pt. needs to be notified for recall and texts them (if opted in) but there is no easy way for us to monitor that all pts are being notified by having the system write b...

Created 15 Dec 21:35 by Guest

Patient Engage Live & Mobile

1 Needs review
2 Vote

Send out Birthday text messages

We were able to have birthday text messages in the past. Patients really enjoyed this. Alot of patients are not really using emails anymore and seem to use text alot more.

Created 07 Dec 18:50 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

Auto-reply to text

When patients/vendors/NP contact us via our text number and we're out of the office they will not be aware. We had previously been using Solution Reach and we could set date(s) the office would be closed and have an auto-reply so the person sendin...

Created 22 Nov 21:35 by Marnie Poesy

Patient Engage Live & Mobile

0 Needs review
1 Vote

Expiring Benefits Letter

Patient Engage should have the capability of sending an Use It or Lose It letter / Expiring Benefits Letter. Many of your competitors send a letter towards the end of the year telling patients how much is left on their insurance benefits & if ...

Created 23 Oct 16:18 by Amy

Patient Engage Live & Mobile

0 Needs review
2 Vote

Spell check needed in PE Live

For some that are horrible spellers. Benefits all. Especially, the patients.

Created 06 Oct 23:01 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

able to edit automated recall template in Patient Engage

customer request access in the wordings of automated recall and automated voicemail. in Patient engage

Created 22 Aug 16:36 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

Follow up on patient engage

There should be a hierarchy on the follow up text/email reminders. If a patient has a mobile number and an email address in their chart they will get both.

Created 20 Jul 14:32 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

Patient Engage recognizing when office is closed

When appointment reminders are set for 2 business days, Patient Engage doesn't read days the office is closed even when using the option to Close Office on Selected Day in the Dentrix Schedule. This causes a problem for accurate sending of confirm...

Created 30 Jun 16:46 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

PE Live should be fix

90%of the time that the two way text is not usable unless they log in and log back again to it refresh the software.

Created 16 Jun 14:21 by Guest

Patient Engage Live & Mobile

0 Needs review
2 Vote

Generate list of patients who are not receiving texts

In Patient Engage/Dentrix Hub, certain patients' cell numbers are not recognized as textable. Their patient profile does not show "(Text)" next to their cell number. Please make a way to generate a list of such patients with a filter. Like the "te...

Created 16 May 20:47 by Guest

Patient Engage Live & Mobile

0 Needs review