Dentrix Ideas

6 Vote

Clearinghouse Rejections

Please find ways to bypass this clearinghouse rejection. It is a waste of time and wasn't required w/CHC. I used to get this rejection for Secondary claims when I worked an Open Dental Office w/DXC and it was so annoying b/c this isn't something y...

Created 14 Mar 20:04 by Guest

Claims

1 Needs review
24 Vote

allow PDFs to be attached to claims

When trying to attach a file to an insurance claim from the Document Center button, the file is not listed. Please make it so the attachments in the document center come through as an approved file type to be able to attach them to the claims OR ...

Created 05 Jan 17:34 by Guest

Claims

3 Future consideration
4 Vote

Allow PDF uploads to claim attachments

Most of our forms are scanned in PDF which is not recognized by Dentrix. It would be more efficient to access PDF forms while submitting claims rather than trying to screenshot documents.

Created 08 May 15:33 by Guest

Claims

0 Needs review
5 Vote

Let me finish primary claim before switching screen to secondary. Ask to create secondary after adjustment has been done.

When a patient has two insurances, I want to be able to completely finish out the primary claim, including any payments AND adjustments. When I am about to close the claim is the best time to ask if I want to create a secondary claim, not when I h...

Created 21 Mar 18:43 by Diana W

Claims

0 Needs review
7 Vote

report for batch claim

It would be so helpful to have a report for claims that are batch ONLY & not sent to insurance....Thank you!

Created 29 Nov 16:05 by Ranju Bhasin

Claims

0 Needs review
1 Vote

Prior Treatment Date Error

Please fix the error that causes the prior placement date for treatment on the claim form to not allow previous dates. It will only allow for the current date.

Created 12 Sep 15:52 by Guest

Claims

0 Needs review
1 Vote

Lengthen characters for business name on claims

Currently there is a restriction of 35 characters for a business name on claims. Our name is longer by 3 characters. I do not want claims to be denied due to wrong or inaccurate name. PLEASE lengthen to 40 or 45 characters. We would like our name ...

Created 10 Sep 21:33 by Guest

Claims

0 Needs review
1 Vote

Change a 6 series to an FMX without deleting whole claim

I wish there was a way to bill out 4 bw and 2 pas but when insurance comes back and downgrades to an FMX I wish there was something we could do instead of deleting claim and adjusting that way.

Created 26 Aug 22:48 by Andrea Edlin

Claims

0 Needs review
3 Vote

Auto Print Attachments When Printing Claims

When printing secondary claims, any attachments should print as well - it would streamline the process so you don't have to hunt down the information again when you already did for the primary claim. This would also be helpful over-all/working on ...

Created 16 Apr 22:45 by PB

Claims

0 Needs review
1 Vote

Segment AMT -Unprocessed from Eclaims error report

lots of rejected claims from above in 8/2024

Created 25 Aug 15:12 by Guest

Claims

0 Needs review