We utilize Henry Schein's mydentistlink.com via Patient Engage to direct patients needing to complete their online forms. The instructions above the choices for forms is very confusing to patients. It reads: "Click on the forms below to start. All forms are required by your provider." These instructions are incorrect as we need new patients to complete one set and existing patients to complete a different set.
Our patients end up completing both forms because of the instructions, which frustrates them and results in our office receiving complaints. If you could enable your users to edit the instructions or make it less specific (don't use "all", use appropriate instead), that would be a significant improvement.
It would also be nice if we could personalize the heading on the website with a larger logo and change the font/style to match our actual website.
Please make this happen. The biggest complaints we receive now are a result of Dentrix's poor design, and we've been told multiple times by Patient Engage personnel that they are unable to change the mydentistlink.com website details themselves. Thanks for your help.