Dentrix Ideas

Add a third insurance (tertiary) for a patient.

Add the ability to set up a third (tertiary) insurance in the patient's Family File, and even a fourth (quaternary). This is increasingingly important because so many people are picking up Aflac's supplemental insurance. This is also needed for when a child's parents are divorced and have remarried, and both parents and/or step parents have insurance coverage for the children.
  • Guest
  • Jul 9 2019
  • Gathering Feedback
  • Jun 17, 2021

    Admin response

    Thank you all for the feedback! This feature is currently on our road map, but it is a bigger project than would appear to the casual eye. We’re already working on it, but our first opportunity to release it will be sometime next year. We hope you understand.

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  • Guest commented
    14 Sep 04:07pm


  • Eileen Ambriz commented
    29 Aug 03:33pm

    This Idea has been on the platform for a very long time. It is unfortunate that most of the other dental software options cloud based or not have this available. Dentrix is one of the oldest and most used in dental offices. No wonder New Dental offices are electing to use cloud based platform.

    This request should have been completed at least 2 to 3 years ago.

  • Lara S commented
    2 Apr 01:29am

    With children remaining covered on their parents dental plans through age 26 now, I am finding that many patients now have three and sometimes four insurances..can you please update Dentrix so that we made add the additional plans..

  • Douglas Maurice commented
    9 Mar 11:48pm

    Nice! Do it

  • Erin Methven commented
    1 Mar 07:04pm

    We are contractually required to bill all insurances if we are in network. Dentrix is failing it's clients by not providing an easy means of creating and tracking tertiary claims. There is no excuse for this not being in development, it has been highly requested for over 4 years. Other software makes billing tertiary easy, I know Dentrix can do this too.

  • Guest commented
    16 Feb 04:55pm

    Please allow this!!! This would be great!!!

  • Guest commented
    10 Feb 03:13pm

    Our office would benefit from this update, we have several patients with three insurance carriers.

  • Guest commented
    16 Oct, 2022 10:16pm

    If you participate with that tertiary plan, you MUST submit on behalf of the patient as most contracts state. This would actually be a good feature.

  • Guest commented
    13 Oct, 2022 10:22pm

    NO! that just makes extra work. Quote them on two and give them the info to do it themselves. SHESH

  • Lisa Sain commented
    4 Oct, 2022 01:17pm

    The ability to add and track a tertiary and quaternary insurance is NECESSARY. Can we please get an update of the software with this addition?? and a realistic if not actual timeframe for implementation?? It would make billing so much easier. Thank you for your effort.

  • Maggie England commented
    22 Sep, 2022 04:26pm

    Can you please update? I worked with Open Dental for 7 years and they have had this feature for 10+ yrs. How is Dentrix so far behind??? I'm about to recommend we convert to Open Dental at this point since they are ahead in almost EVERY way.

  • Rebecca Brown commented
    20 Sep, 2022 08:20pm

    OK. So you posted on June 17, 2021 that you were planning to implement the ability to track tiertary and quarternary insurance. You said it will be sometime "next year." Well it is "next year." In fact, it's September and "next year" is almost gone. What is the update on this?

  • Guest commented
    22 Apr, 2022 04:51pm

    When can we get a third insurance feature added to the Dentrix program.? As we have many patients that have a 3rd ins.

  • Nicola A commented
    24 Mar, 2022 09:29pm

    I cannot believe this has not been done least 5 yrs ago I spoke to a rep about this wehn we used Easy Dental, now Dentrix and still no ability.

  • Guest commented
    2 Mar, 2022 08:33pm

    There is no ability for Tertiary or Quaternary insurance providers. This needs to be setup.

  • Guest commented
    16 Dec, 2021 07:55pm


  • Guest commented
    29 Jun, 2021 10:30pm

    We had dentrix for almost 20 yrs now and i actually requested this long time ago. We're still using G5 coz some of the feature is not really necessary and the feature we need at this time is to add the third and fourth insurance. We do not have any other problem so only the insurance.

  • Guest commented
    15 Jun, 2021 09:00pm

    So in 2 years you still can't come up with the ability to add a 3rd insurance? How long could this possibly take? We have so many patients with 3 and 4 insurances and hand billing is time consuming. Can we get an update on this please?

  • Brian M King commented
    20 Apr, 2021 02:29pm

    The admin response is from 2019 when is this going to be implemented??? I have so may patients with tertiary insurance and even have some with a quaternary! This is one of Dentrix's main flaws!

  • Guest commented
    31 Mar, 2021 10:48pm

    We are only billing 2 insurances, since that is all that is available. It does take forever to get paid by 2ndary insurances, i can only imagine how long a 3rd and 4th one would take to pay. If the patient has more than 2 insurances we give them a printed claim or ledger printout to submit to their 3rd or 4th dental insurance or Aflac for reimbursement sent directly to them

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