Is this still being considered. It gets confusing to new hires to enter a payment and then clear out the insurance claim. It's also confusing to patients when they get their statement and see that zero payment for their claim.
This would be helpful. Just an idea for others with this issue. I enter the payment into claim as if it were a check. I run the card in the virtual terminal provided by worldpay and viola NO DOUBLE PAYMENT!
Although we prefer EFT from insurance companies, we do occasionally receive credit card payments. Rather than wait for the carrier to issue a different form of payment, we do find ourselves having to process these credit cards. Currently, insurance credit card payments are not integrated with WorldPay. This requires processing the payment like you would from a patient which then posts the payment to the ledger AGAIN. Once the credit card processes, that same posting on the ledger needs to be deleted to eliminate the double entry (which then deletes the credit card information, albeit the credit card # is masked). This entire scenario not only requires unnecessary extra steps, it also requires that the same person entering payment also has Dentrix permission to delete it. In our office this would be a security breach.
Guest
Is this still being considered. It gets confusing to new hires to enter a payment and then clear out the insurance claim. It's also confusing to patients when they get their statement and see that zero payment for their claim.
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SORRY- just to be clear, I obviously list as a Credit card and list last 4
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This would be helpful. Just an idea for others with this issue. I enter the payment into claim as if it were a check. I run the card in the virtual terminal provided by worldpay and viola NO DOUBLE PAYMENT!
Attachments Open full size
Although we prefer EFT from insurance companies, we do occasionally receive credit card payments. Rather than wait for the carrier to issue a different form of payment, we do find ourselves having to process these credit cards. Currently, insurance credit card payments are not integrated with WorldPay. This requires processing the payment like you would from a patient which then posts the payment to the ledger AGAIN. Once the credit card processes, that same posting on the ledger needs to be deleted to eliminate the double entry (which then deletes the credit card information, albeit the credit card # is masked). This entire scenario not only requires unnecessary extra steps, it also requires that the same person entering payment also has Dentrix permission to delete it. In our office this would be a security breach.
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