Dentrix Ideas

World Pay is AWFUL!!!

Find a new user friendly credit card processing company to use with dentrix pay.  Since the merger and switchover to their new IQ portal, the portal never works. The login never works.  The reports aren't accurate and take several days sometimes to see your transactions.  There are alot of errors when running credit cards where the transaction runs but doesn't post to the ledger. You cannot process partial refunds.  It is completely not user friendly.  The moneris platform wasn't great but dentrix pay is worse with the new Worldpay platform.  

  • Guest
  • Jan 8 2020
  • Future consideration
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  • Unknown Unknown commented
    September 07, 2023 19:38

    Yes, I agree. My terminal went out, called, rep said she'd send me replacement and I'm to return broken one. I received a phone call a few hours later stating it's $325 due to terminal being discontinued(only had two years) Now my other machine(still works) needs to be replaced ($325)due to being discontinued. What a scam! I have also had to call them on other occasions wait time too long and call backs are nonexistent.

  • Ray W commented
    August 09, 2023 14:04

    This request is two years old and still has not been addressed. Please make it an option to integrate with a better company. We may need to drop the online payment due to the World Pay portal never allowing us to log in.

  • Imahn Moin commented
    October 06, 2022 00:37

    Worldpay is terrible. Impossible to get a hold of anyone. The dentrixpay feature is useful, but the merchant processor is making me want to get rid of the feature.

  • Marg commented
    March 19, 2021 16:32

    Good to know. This seemed like a good idea, and what I'm seeing more and more from Dentrix/HS is that ideas are half baked. Causing more frustration than anticipated.