Dentrix Ideas

World Pay is AWFUL!!!

Find a new user friendly credit card processing company to use with dentrix pay.  Since the merger and switchover to their new IQ portal, the portal never works. The login never works.  The reports aren't accurate and take several days sometimes to see your transactions.  There are alot of errors when running credit cards where the transaction runs but doesn't post to the ledger. You cannot process partial refunds.  It is completely not user friendly.  The moneris platform wasn't great but dentrix pay is worse with the new Worldpay platform.  

  • Guest
  • Jan 8 2020
  • Future consideration
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  • Imahn Moin commented
    6 Oct, 2022 12:37am

    Worldpay is terrible. Impossible to get a hold of anyone. The dentrixpay feature is useful, but the merchant processor is making me want to get rid of the feature.

  • Marg commented
    19 Mar, 2021 04:32pm

    Good to know. This seemed like a good idea, and what I'm seeing more and more from Dentrix/HS is that ideas are half baked. Causing more frustration than anticipated.