Please add the ability to input additional insurance plans, even if Dentrix doesn’t support electronic submission for them. This would allow offices to manually print and mail claims while still tracking them within the system. Currently, there’s no way to enter a 3rd, insurance policy, which creates challenges—especially for patients with complex coverage setups. For example, some federal plans require billing the medical policy first for dental-related benefits, followed by the dental plan, and possibly a third plan through a spouse. Without the ability to enter and manage multiple policies, it becomes difficult for offices to accurately bill and retain patients who rely on layered insurance coverage. We have been handwriting tertiary insurance claims and posting payments as additional payments under secondary insurance. It's confusing for us to read the ledger and doesn't show the patient the "tertiary insurance" payment on their statement.
Guest
