Our Medicaid claims are being voided on the Sunlife portal because the Chart number from the Family File does not appear on the ADA Dental claim form under Box 23 as the patient is set to self - due to the Patient Information being the same as the PolicyHolder/Subscriber Information. This means that every claim that is sent through from the Ledger needs to be followed up on, pushed through by a representative (by calling in and requesting help) or manually re-entered on the portal, so we have a lot of claim disputes as a result of this Patient ID/Account # (Chart #) not populating on the DCF.
Guest
This is ridiculous that this needs to be 'voted' on, your company should be willing to make upgrades that are necessary for us to do our jobs.