there should be a way to cancel a claim if it was submitted in error or if a mistake was made that needs to be corrected. There are apparently other software companies that provide this option. The insurance company told us to reach out to you when we called them about an incorrect claim. They were under the impression you would be able to delete the claim before it gets to them since we had not batched out yet. When calling Dentrix we were informed this is not something you are capable of. There have been so many claims since your update that are not processing even though all information provided is correct, yet when a mistake is made that cannot be canceled it manages to go through no problem.
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