Dentrix Ideas

Hide Avaliable Devices in Dentrix Imaging

When opening Dentrix Imaging, and selecting a procedure, you can change the device driver (sensor / intraoral camera, etc) from a list of per-installed Available Devices. While this is helpful and reduces the need to install additional software, if not needed, it is now causing major issues and expense.


If a staff member at a practice is having an issue with an X-Ray sensor, they try to help, by changing the selected preference, causing more issues and causing the MSP to be called out, which in turn cost the practice.


I would like the ability to hide Available Devices that are not actually available (sensors not installed or used on the system) from the view, so that they cannot be selected. This needs to be a global and an admin function, so that a user cannot undo it.

  • Guest
  • Feb 3 2026
  • Needs review
  • Attach files
  • Guest commented
    03 Feb 22:46

    Ticket number: 05689453