Patient Relationship Management - Communications

Need more area to type in messages for communication

When creating our messages to patients via text there is not enough room to type the whole message. Needs more characters

Created 28 Feb 06:47pm by Guest

Appointment Reminders

0 Needs review

7 Vote

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

URGENT REQUEST!! The new Patient Engage text confirmations need to be formatted to send 1 text for family appointments and that 1 text needs to list ALL family members that day. For example, mom needs to get one text saying "Reply C to confirm Sal...

Created 21 Feb 03:47pm by Guest

Appointment Reminders

3 Needs review

3 Vote

Patient Engage Live Automated Confirmation

Request to have system text an automated confirmation back to patient once they confirm their appointment. "Thank you for confirming your appointment for (date/time). We look forward to seeing you soon..."

Created 20 Feb 11:47pm by Guest

Patient Engage Live & Mobile

0 Needs review

7 Vote

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

This needs to be corrected ASAP!!!!!! I am absolutely flabbergasted that this happening. The old Communications Manager would send 1 text for family multi-appointments. The new Patient Engage sends 1 text per patient so multi-appointments max out ...

Created 16 Feb 07:51pm by Guest

Appointment Reminders

1 Needs review

4 Vote

Have the option to rename New Patient Forms

We would like to rename the New Patient Forms as the link that we are also using on the website is both for new and existing patients. Though it is a new patient journey link, that is only the best link to use without the need for patients to ente...

Created 7 Feb 02:48pm by Guest

Patient Forms

2 Needs review

1 Vote

Editable webpage for online patient form collection.

We utilize Henry Schein's mydentistlink.com via Patient Engage to direct patients needing to complete their online forms. The instructions above the choices for forms is very confusing to patients. It reads: "Click on the forms below to start. All...

Created 3 Feb 08:42pm by Guest

Patient Engage Live & Mobile

0 Needs review

4 Vote

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?"

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?" WE have contacted Dentrix support 3 times this month and the problem continues! FIX it already. Thanks

Created 27 Jan 07:02pm by Patricia Silva

Appointment Reminders

1 Needs review

6 Vote

Dentrix Ideas

Filter by status

Filter by category

Need more area to type in messages for communication

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

Patient Engage Live Automated Confirmation

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

Have the option to rename New Patient Forms

Editable webpage for online patient form collection.

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?"

Appointments on Pin Board

Procedure code text reminders

Integrate ASAP List to Patient Engage Hot List

Filter by status

Filter by category

Identify yourself with your email address

Need more area to type in messages for communication

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

Patient Engage Live Automated Confirmation

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

Have the option to rename New Patient Forms

Editable webpage for online patient form collection.

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?"

Appointments on Pin Board

Procedure code text reminders

Integrate ASAP List to Patient Engage Hot List