Very displeased with the way the electronic statements are sent and the way electronic payments are processed. It would be beneficial for our Practice if we were able to customize the text that is sent with the electronic statement. Such as, informing the patient that their account is past due and accruing finance charges. Even though that shows on the statement, it is more likely for a patient to respond if that information is in the initial text message. There is also no simple way or place for us to look at the history of when a statement was sent electronically. There should be a place in every patients ledger to look up when the last electronic statement was sent, along with a place where we can see a complete list of patients who received an electronic statement (including when and how many times it was sent). Having all electronic payments automatically posted onto the patient's ledger is very nice. However, that fact that the Practice gets no notification of when the payment was made and by which patient, is extremely inconvenient and definitely should be changed. That has created an issue with balancing our books because we do not know exactly when a patient has made the payment, so we do not know which day it ends up being deposited. For example, if a patient pays electronically on a day we are not in the office, then we have to try to figure out when that was. It has cause us more work to investigate and figure out what day that payment got deposited into our bank account. The Practice should receive an email or text notification every time an electronic payment is made by a patient.
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