Dentrix Ideas

New patient appointments

Please change the new patient "status" back to having options. Our communications system does not recognize any patient marked as "new patient". We are unable to communicate with them to remind them of an appointment. It is very frustrating that they do not receive their reminders and we are unable to text them. This is creating extra work that is unnecessary. Prior to the update, this was not an issue.

Thanks.

  • Guest
  • Aug 27 2025
  • Needs review
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  • Unknown Unknown commented
    23 Oct 13:41

    Very frustrating, I hope they can improve this issue.

  • Nelle Pedersen commented
    23 Oct 13:36

    Agreed! Even it the "patient status" was editable in the new screen, that would be helpful, but it is stuck on "New Patient". So frustrating.