There is not a great way to deal with deceased patients especially when the rest of their family still goes to your clinic. You can only either inactivate them or archive them. Inactivating them means you could reopen their file or with staff that don't know them accidentally ask about their deceased family member and if they are still going to the office. Archiving them means that the entire family has to be archived or they are separated and it could indicate that a child doesn't have insurance through them which infact they may still have a benefit under their name. There should be a deceased option so that we don't put patients who are mourning through more pain or difficulty.
Tanya Mundt
