Dentrix Ideas

Support Return Calls

Please add an option to leave a message when requesting a call back from support. We are an IT MSP and when our techs request a call back from your support it only prompts to leave a call back number, no identifying information. We have hundreds of clients so when we get a call back with no identifying info it can take several minutes to narrow down which client this is for, and sometimes it is never even determined, wasting valuable time on both of our ends.

  • Guest
  • Sep 27 2023
  • Closed
  • Sep 28, 2023

    Admin response

    Thank you for the information, we will pass this request along to our support department.

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