When an insurance company denies (for example) an examination, we would like to automatically put a note on the payment itself as to why the treatment was denied by the insurance. (And we don't need it per procedure; we just need a general notation space). That way, when a patient calls to inquire why something wasn't covered BY THEIR INSURANCE (evidently, they're unable to read their own insurance eob themselves), we can automatically see it on the payment. We won't use the claim status notes anymore because they're obsolete now that so much has been added. We don't even look at them and do everything manually now (since all we need are the eclaims reports). We would like to put just a quick notation on the actual insurance payment (like when we add a ledger note for an adjustment, etc...) Thank you!
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