Why is Quickbill directing patient to opt out of text statements when the suggest language includes "I may opt-out of this service by replying STOP to any message."? Why can't the recipient of the text billing statement just opt out by texting STOP?
Suggested Language for Gaining Approval to send Billing Reminders
Text Billing Reminders – Require written authorization
Patient Intake Form Language Additions (suggestion)
–CALLS: I approve receiving phone calls or voice messages from __(practice/provider name)__ and their billing firm that may be from a human being or auto-dialer, related to appointment reminders, healthcare information and billing matters on my mobile phone: ________________ or landline phone ____________________.
–TEXTS: "I consent to receive text message communications to the mobile phone number provided on this form. I understand that I may be charged message and data rates by my wireless carrier. Such messages may be generated by an automated messaging system and I may opt-out of this service by replying STOP to any message."
The statement in the "Consent for Electronic Statement Text Notifications" states that "The law and our terms and conditions require you to obtain consent from your patients before sending text message to them using Dentrix QuickBill. Federal law dictates the form of prior express consent you must obtain. Prior written consent is optimal for all text messages and may be required by law depending on the content of your text messages." If our office is already obtaining signed authorization and consent through our intake forms and nobody has ever opted out, why can't we set the default to what we want? It makes better sense in the work flow to only have to change statement delivery method defaults when a patient opts out rather than imposing the undue burden of having to change the setting on each and every family/patient.
Special note: Nobody wants to impose more steps than they already have. BTW, no other third-party APIs require this kind of manual data entry by staff, so we are at a loss as to why HSPS has developed the product in this way. If we have the freedom to choose this as a global setting, then we could confidently sign up for Text to Pay.
Guest
And upcoming solution to this issue in Dentrix 23 is just relocating the data entry elsewhere. Quickbill should just text patients for their consent with a y or n before sending the statement via text and relieve the practice from this. Or, just buy more redundant third party applications for a product that was marketed as "fully integrated" for years.
The same request from 2020 and still showing it Needs review.