Newest version of Dentrix is broken for weeks now with no fix. Document center preview forces us to close and reopen document center every time. Support has no timeline to fix after weeks. Still not Fixed in Version 23.2!
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Thank you for posting to Dentrix Ideas! The issue you are describing is now fixed in version 23.2. This version is in metered release, so if you do not see it available in your update manager please work with the Dentrix support team to get access Contacts - Dental Software Customer Support | Dentrix
FYI Still not fixed.
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Please change the status so people know this is not released and can vote.
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Thank you for working with support! This issue is similar but not the exact same as the issue that was fixed last week. The deveopment team is looking into the root cause of the problem and will work towards a fix. Please continue to work with support for updates and reporting issues. This website is focused on feature enhancement requests and is not equipped to provide timely issue updates or support. Thank you!
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We just updated and still NOT works properly, system runs too slow.
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Spoke with Jewels today, he confirmed with the dev team that this problem persists. This is related to a memory leak in the doc center module that causes the images to not display. Please change the case status, the fix for our issue has not been released.
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Thank you! I'll send him this info and have him contact you tomorrow. Thank you for the quick reply!
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Also we did update to that version it still is broken in that version. We also contacted tech support they can't figure out how to fix it either.
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I have been trying to e-mail Jewels but I keep getting a bounce back. Please email me at cgibson@mbssecure.com or call me at 877-267-0787.
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This bug fix is in version 23.2.3. If you have updated to this version and the issue still persists, please contact our support team so we can dig into the issue.
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@cgibson a support technician has been trying to contact you to look into why the update didn't fix the issue, as you stated. The faster we can look into this, the faster we can see what is going on.
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dentrix is running very slow document center unable to upload attachments for all insurance portal. please I need something to get done It has been 3 day with the same issues and we haven't received any update with any information on weather the issues is been take care of or not
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This issue is not resolved, it has been 3 weeks now, come on dentrix tech support, if you can not find a solution, find new tech support people that can find a solution
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The issue is not resolved.
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We just updated and it is still broken
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