The adjustment feature within the "payment window" has stopped working predictably since a recent update. It is now choosing a random provider from the patient's history and not the ones related to the claim when making a production adjustment. Please FIX it ASAP!
Nina Lucas
Thank you for posting to Dentrix Ideas! Please work with our support department to ensure this issue is reported to our development team, and that you are on the latest version of Dentrix. 1-800-DENTRIX
This 100%. Dentrix, if you are reading this, this should be your #1 priority to fix. The update broke the adjustment feature.
Sometimes adjustments don't even appear when selected to appear. This is patient balances were dealing with, and we need a software who is Trustworthy with finances.
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