You should be able to Locate Existing Appointment by chart number. We communicate via internally with our team by chart numbers. So when someone sends me a chart number, the only way I can find their appointment is looking up their chart to figure out what their name is, then going to locate existing appointment and searching by name. This is a big time waste and inefficiency.
Guest
Use the "schedule appt" option instead - lets you search by first/last/preferred name/chart number/SSN/Ph#.
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