Dentrix Ideas


I have no idea how many times this needs to be said, but it needs to be DONE ASAP. Separating accounts. If a child turns 27 for example, no longer is on INS and parents request them off the account. No balance on ANYONE, we separate - all of a sudden there is a $492+ BALANCE on the child who did not have any balance and there is that CREDIT on the family's who had no credit. This happens every single time accounts are separated. I don't know how it is so easily done with Eaglesoft but Dentrix is far behind in this regard. Every single office I go to has had the same issue. Transaction adjustments/credits or special adjustments pop up whenever an account is separated. This needs to STOP. It makes it extremely hard to figure out who owes what, if they even owe anything at all and where the amounts are coming from provider wise. It makes NO sense. The other issue is billing in general needs to be easier. In Eaglesoft if I go to 'adjustments' which is an entirely separate window it will show which patient(under a family) owes money, how much and which provider all in one line. Why can't Dentrix figure that out? I will forever push every office I am at to move to Eaglesoft due to these issues alone. It is extremely aggravating for the front desk staff to sort this and go over billing. I have worked in billing off and on for 10 years and have NEVER had problems as bad as these. Please fix ASAP.

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  • Dec 1 2022
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  • PB commented
    1 Dec, 2022 11:06pm

    What version are you running? Not an issue on 7.5... You could allocate balances before separating accounts - they may not have a balance, but if the payment doesn't get posted to the correct provider, it will make those types of adjustments to offset/balance the ledgers.