I had very high expectations of Dentrix, but today as we went live with it, my expectations were shattered. It is far away from being flexible or user-friendly. In order for you to find a patient, or to create a new file for a new patient, you have to access a file of some other patient first. If you want to copy an insurance ID when you are on the ledger, you have to completely go to another window. It is ridiculous and I regret the conversion already. Please bring back EZ dental.
Guest
I totally agree.....we converted from Easy Dental the first week of December. We were amazed at the lack of some of the common "easy" features that were part of ED and are not integrated in their FLAGSHIP software, (eg. quick buttons to toggle between individual/family on the ledger and a quick button to view transaction links for insurance/procedures.....stuff we use MULTIPLE times in a day....now we have to click into the menu and dig around to find those options!!!) In some regards, Dentrix looks like it is a step back in time by MANY versions of ED. So far we are a little disappointed in the ease of use compared to ED!! Aren't the software engineers on the same team???
I agree with all of this. I am also new to Dentrix and they are about 5-10 yrs away from Open Dental. It is FAR from user friendly and very lacking in some basic features that I find crucial. We are looking into converting to Open Dental.
such a complicated software that makes you dizzy, and surprisingly missing a lot of easy and user-friendly features.