Case # 1: The patient had an appointment @ 2:30 PM today. Yesterday morning (around 10 AM) we called the patient and asked her to come in at 2:00 PM instead. The patient agreed and we moved the patient from 2:30 PM to 2:00 PM. Today at 2:00 PM the patient didn't show up. We called her and she said, "I received a text confirming my appointment for 2:30 PM today. Sure enough, Demand Force kept the old time even though the appointment was changed 24 hours before.
Case # 2: The patient cancels the appointment. The name is taken from the schedule. Demand Force still sends reminders of appointment even though the appointment is no longer on Dentrix.
Who gets the blame for it? The front office. "Oh, those people in the front office are so disorganized!" If Demand Force does an update every 15 minutes, why is this problem still going on? It's unacceptable.