Dentrix often fails to address the little things that would ease the workflow. For example, if a treatment plan has a case sensitivity set to Immediate and the treatment plan gets set to completed, the severity should automatically disappear. Instead, you have to manually remove the severity. Little things like this simply aren't dealt with on the Dentrix development side. I'm sure things like this could be added without a great deal of code. Sometimes development just needs to improve the experience and streamline the process where it can.