This is very annoying to have to go into each insurance batch claim and make adjustments because Dentrix is putting in a BIG ADJUSTMENT causing a HUGE CREDIT to the patient. We are submitting our standard fees like we are supposed to but they have the FS set in the patient file to be the correct fee. So Dentrix is NOT taking into consideration the FS set on the insurance claim and just automatically writing off an amount.
The easiest would be to have the write off removed and WE put in any adjustment necessary.
Guest
This is very annoying to have to go into each insurance batch claim and make adjustments because Dentrix is putting in a BIG ADJUSTMENT causing a HUGE CREDIT to the patient. We are submitting our standard fees like we are supposed to but they have the FS set in the patient file to be the correct fee. So Dentrix is NOT taking into consideration the FS set on the insurance claim and just automatically writing off an amount.
The easiest would be to have the write off removed and WE put in any adjustment necessary.