Dentrix Ideas

Schein medical cross coding claim processing for submission lacks training for end user, YOUR CUSTOMER!

We recently purchased the data packet to be able to cross code medical claims with dental procedures such as boney impacted extractions and bone grafting.

Currently there is no training video on how to actually prepare such a medical claim and your support staff is also deficient of training material. I will say that Ann spent quite some time trying to assist me but ultimately I could sense this product was not adequately developed for your customers. We have contacted the Account Executive Tammy Simmons to discuss our dissatisfaction and concerns.

Schein also supports medical offices and the future trend of insurance is the combining of medical and dental insurance for patients. Further development in needed in this area.

Respectfully submitted,

Eileen 018035

  • Guest
  • Jun 9 2021
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