Dentrix Ideas

Audit trail should include ALL entries in ALL modules. This means intial entries and changed entries. Dentrix can not after hours of support explain an intial entry for a deceased patient. As a result our practice has an angry widow who received a bill two years after her husband's death for an exam ledger entry completed a few weeks ago. After TWENTY-FIVE years of using Dentrix I have never had the experience as I did today. Now hoping this does not turn into a legal battle, now that I know Dentrix will not support me or are they capable. Dentrix is in full denial of software capability are even admitting to a "glitch" in their system.

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  • Feb 3 2021
  • Needs review
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