We had a problem with is today. A family had specifically requested that they only be scheduled with a particular doctor , about 3-4 years ago. We had an alert on the whole family, and until now, that had worked. However, when they were in for their recall exams recently, apparently someone had checked the "do not show this alert again today" and the person who scheduled their next visit, did not see the alert, and scheduled treatment with the wrong doctor. Today was that day, and the 6 year old patient did not have a pleasant experience, and I'm waiting for a complaint.
Yes, an alert might not be important for one person to view that day but important for someone else to see. It should only affect that one workstation and maybe even have the option to set it off for a period of time, like an hour or two instead of the entire day.
Here's a suggestion that might work: When a patient alert pops up, there is a check box (like the Medical Alerts) stating "Do not show again today on this computer". But then also a check box "Do not show this alert again today" (for the whole office. THEN: the "OK" button does not work until one or the other of these options is selected.
This will prevent someone from seeing pop-ups and just hitting enter without even reading the alert. Anyone seeing the alert could then remove it from their computer but not the rest of the office, or could stop it from showing for the whole office if they handled the alert purpose and no one else needs to see it.
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