I created a billing statement batch, and when I went to send it, I received an error message that a user id needed to be set up yet. My only option was to click on OK, which I did. After that I was unable to retrieve the statements I marked to transmit. I couldn't recreate the batch because the system thinks I sent them, but support said they did not reach their destination at Dentrix electronic billing.
So it would be beneficial to be able to retrieve that "batch" or "transmission" that didn't complete.
Vicki Neve
