They call the office which creates many more calls and when something i not filled out it doesn't stand out enough. Forms are not patient friendly.
We use the Kiosk as well and patient's are always calling in and asking if we "got it" because there is no verification after hitting submit.
I'm not a fan of having the portal as the main option for patients to fill out forms. Especially the COVID screen form that is used frequently. Signing up for a portal is a hassle. The Covid form is a hassle to begin with in their eyes and I need a quick way to check who is still needing to complete the task.
I would LOVE a separate link for the COVID form, attachable to automated communications. The return would come into questionnaires and just be directed to doc ctr when completed.
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