Since update, we have not been able to both Verify Billing statements then add them to Document Center when it was sent automatically. This means it shows in the office journal that they went out but if someone tries to answer a call about a billing inquiry, what was sent to the patient is not present. Or if a patient "loses" a statement, we have the EXACT letter that was sent. A copy of everything we send to the patient especially by mail should be document in detail and not just a note in the journal that 'billing statement sent', I want to see the full document that was sent, so does the collections agency. This is a feature that was available in past versions and now is glitch. Please revise, ASAP.
Guest
I agree! We shouldn't have to pick one of the other. I was told today, that the only current workaround is to uncheck the Verify Billing Statements to Send feature, which means that if im sending a batch, I wouldn't be able to preview them first or write custom messages.