Dentrix Ideas

Add the ability to send Mass Text Messages to patients (Also individual text messages)

Send out a Mass Text to patients. This would be helpful to keep the schedule full throughout the day. We could use this feature to send out to patients as soon as we have a cancelation and or an opening in the schedule. Ex: " we have an opening today to see Dr. at . If you are interested please call asap to schedule. We are a pediatric office so it would be nice to put Your child is due to see Dr. We have an opening today at . To insure this appointment time please call asap to schedule. Individual text messages would be nice too.
  • Guest
  • Jul 9 2019
  • Future consideration
  • Jul 9, 2019

    Admin response

    Your request has been received, thanks
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    • Paulette Lucario commented
      05 Mar 20:27

      Any update on when this will be added as a feature?

    • Guest commented
      March 25, 2024 16:57

      Yes! I love this idea; it looks like this has been an ongoing request. We can only send an email and not everyone checks their email as often. We recently contracted with Dentrix and this is one option we would love! It would help fill our schedules quickly and help with last minute openings! Texting is an immediate form of communication to help our practices and schedule patients in asap!

    • Ann Marie commented
      November 10, 2022 17:55

      Yes! This would make things so much easier when we have last minute openings!

    • Guest Guest commented
      August 05, 2022 18:45

      Yes, being able to send a mass text to patients that you can customize would be amazing! I was super disappointed to learn that Patient Engage does not have this feature.. as Solution Reach does.

    • Unknown Unknown commented
      November 02, 2021 20:55

      It would be nice to text our patients if needed.

    • Guest commented
      April 30, 2020 16:17

      We need this now for enhanced communication with our patients during the pandemic!

    • Office Admin/TFD commented
      April 07, 2020 23:40

      CAN YOU PLEASE ADVISE WHEN THIS MIGHT BECOME AVAILABLE? IT WOULD BE
      EXTREMELY HELPFUL DURING THIS PANDEMIC AS WE TRY TO CONTACT PATIENTS ABOUT
      OUR HOURS OF OPERATION!

      *Lisa Parton*

      *Office Administrator*

      Talladega Family Dentistry

      Daniel C. Picard, DMD LLC

      1202 Ashland Highway

      Talladega, AL 35160

      256-362-4343ph

      256-362-4942fax

      On Tue, Apr 7, 2020 at 8:57 AM Henry Schein One (Jessica Rhoades) <
      c7d283b346799eba9aa9c94d-henryscheinone@iad-prod1.mailer.aha.io> wrote:

      >

    • Theresa Larson commented
      October 30, 2019 20:19

      would like to be able to text patient that does not have an appt. or is not on the asap list.

    • J H commented
      October 10, 2019 14:28

      It would be great to be able to text a patient at any time without having to create a dummy appointment.  It's inconvenient.  Would be nice if there was an option to text them right from the family file!

    • Guest commented
      July 09, 2019 04:19
      Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
    • Guest commented
      July 09, 2019 04:19
      Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
    • Guest commented
      July 09, 2019 04:19
      Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
    • Guest commented
      July 09, 2019 04:18
      It would be helpful to add to the mass text : "The first family/patient to call the office will secure the appointment."
    • Guest commented
      July 09, 2019 04:18
      ABILITY TO TEXT MESSAGE X HOURS BEFORE AN APPOINTMENT IF APPOINTMENT IS NOT CONFIRMED ALREADY.
    • Guest commented
      July 09, 2019 04:18
      great idea, why don't they do that
    • Guest commented
      July 09, 2019 04:18
      It would be nice to do instant messages to any patient of record with a mobile phone at anytime rather than just automated. Like when we send texts from our own phones. That way you could send a text to an individual like a personal test message.
    • Guest commented
      July 09, 2019 04:18
      We think that if we had the option to text patients that do not have scheduled appointments, it would be beneficial to our office. A lot of people can text on their phone at work, but cannot answer a phone call.
    • Guest commented
      July 09, 2019 04:18
      INITIATE A TEXT FROM THE MOBILE NUMBER PROVIDED IN THE FAMILY FILE & NOT HAVE TO BE IN THE APPT MGR TAB IN E-CENTRAL
    • Guest commented
      July 09, 2019 04:18
      It would be very helpful if we could communicate by text with patients without appointments or appointments schedule further out than two weeks. We want to primarily use this to contact patients to fill openings in our schedule.
    • Guest commented
      July 09, 2019 04:18
      Great idea!
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