Dentrix Ideas

Add the ability to send Mass Text Messages to patients (Also individual text messages)

Send out a Mass Text to patients. This would be helpful to keep the schedule full throughout the day. We could use this feature to send out to patients as soon as we have a cancelation and or an opening in the schedule. Ex: " we have an opening today to see Dr. at . If you are interested please call asap to schedule. We are a pediatric office so it would be nice to put Your child is due to see Dr. We have an opening today at . To insure this appointment time please call asap to schedule. Individual text messages would be nice too.
  • Guest
  • Jul 9 2019
  • Likely to Implement
  • Jul 9, 2019

    Admin response

    Your request has been received, thanks
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  • Guest commented
    5 Aug 06:45pm

    Yes, being able to send a mass text to patients that you can customize would be amazing! I was super disappointed to learn that Patient Engage does not have this feature.. as Solution Reach does.

  • Unknown Unknown commented
    2 Nov, 2021 08:55pm

    It would be nice to text our patients if needed.

  • Guest commented
    30 Apr, 2020 04:17pm

    We need this now for enhanced communication with our patients during the pandemic!

  • Office Admin/TFD commented
    7 Apr, 2020 11:40pm

    CAN YOU PLEASE ADVISE WHEN THIS MIGHT BECOME AVAILABLE? IT WOULD BE
    EXTREMELY HELPFUL DURING THIS PANDEMIC AS WE TRY TO CONTACT PATIENTS ABOUT
    OUR HOURS OF OPERATION!

    *Lisa Parton*

    *Office Administrator*

    Talladega Family Dentistry

    Daniel C. Picard, DMD LLC

    1202 Ashland Highway

    Talladega, AL 35160

    256-362-4343ph

    256-362-4942fax

    On Tue, Apr 7, 2020 at 8:57 AM Henry Schein One (Jessica Rhoades) <
    c7d283b346799eba9aa9c94d-henryscheinone@iad-prod1.mailer.aha.io> wrote:

    >

  • Theresa Larson commented
    30 Oct, 2019 08:19pm

    would like to be able to text patient that does not have an appt. or is not on the asap list.

  • J H commented
    10 Oct, 2019 02:28pm

    It would be great to be able to text a patient at any time without having to create a dummy appointment.  It's inconvenient.  Would be nice if there was an option to text them right from the family file!

  • Guest commented
    9 Jul, 2019 04:19am
    Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
  • Guest commented
    9 Jul, 2019 04:19am
    Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
  • Guest commented
    9 Jul, 2019 04:19am
    Additionally - we have many patients who would like us to send them a text message the day before or morning of their appointment. We want a way to manually send an individual text message appointment reminder at will.
  • Guest commented
    9 Jul, 2019 04:18am
    It would be helpful to add to the mass text : "The first family/patient to call the office will secure the appointment."
  • Guest commented
    9 Jul, 2019 04:18am
    ABILITY TO TEXT MESSAGE X HOURS BEFORE AN APPOINTMENT IF APPOINTMENT IS NOT CONFIRMED ALREADY.
  • Guest commented
    9 Jul, 2019 04:18am
    great idea, why don't they do that
  • Guest commented
    9 Jul, 2019 04:18am
    It would be nice to do instant messages to any patient of record with a mobile phone at anytime rather than just automated. Like when we send texts from our own phones. That way you could send a text to an individual like a personal test message.
  • Guest commented
    9 Jul, 2019 04:18am
    We think that if we had the option to text patients that do not have scheduled appointments, it would be beneficial to our office. A lot of people can text on their phone at work, but cannot answer a phone call.
  • Guest commented
    9 Jul, 2019 04:18am
    INITIATE A TEXT FROM THE MOBILE NUMBER PROVIDED IN THE FAMILY FILE & NOT HAVE TO BE IN THE APPT MGR TAB IN E-CENTRAL
  • Guest commented
    9 Jul, 2019 04:18am
    It would be very helpful if we could communicate by text with patients without appointments or appointments schedule further out than two weeks. We want to primarily use this to contact patients to fill openings in our schedule.
  • Guest commented
    9 Jul, 2019 04:18am
    Great idea!
  • Guest commented
    9 Jul, 2019 04:18am
    Texting is our most successful way to immediately communicate with our patients. If a patient does not have a scheduled appointment, a text message cannot be sent. Consequently, a fake appointment has to be scheduled to send a text, which results in a confirmation text and an annoyed patient who calls to say he doesn't have an appointment. Demandforce had this feature. I miss it a lot. I am sorry that I left them for Dentrix. It was a step BACKWARDS!
  • Guest commented
    9 Jul, 2019 04:18am
    Add a text/email reminder to the eCentral Correspondence Campaigns for patients who have a premed alert and need a reminder before the appointment.
  • Guest commented
    9 Jul, 2019 04:18am
    Need the ability to text a patient who currently does not have an appointment.
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