Dentrix Ideas

FIX Billing Statement File in Document Center since G 7.3.3 stopped it from working properly

Since doing G7.3.3 update, unable to add documents to Billing Statement Folder in Document Center.

Guest
Mar 3 2020
Future consideration

Document Center

Mar 3, 2020

Admin response

Thank you for the information. we kindly request that all concerns of program issues, please reach out to support and troubleshoot further 833-471-2273.

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Ashley Kuban commented

September 23, 2020 17:29

Agreed. I have contacted support several times about this whole issue. The latest update has forced me to change how I track any billing statements. I have made several phone calls to Dentrix and they have no resolution on this. Please make a priority with a hot fix very soon.

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Guest commented

March 03, 2020 20:54

I did reach out to them, and the original rep I spoke to told me to put the info here, because he didn't have a way of reporting it or referring it to someone who might need to place it in a future fix. I called back and spoke to someone in the tech department, who said the problem had been reported a couple weeks ago, so hopefully the programmers are working on it. If you know when they are going to fix it that would be helpful, we are using a workaround for now.

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