Dentrix Ideas

FIX Billing Statement File in Document Center since G 7.3.3 stopped it from working properly

Since doing G7.3.3 update, unable to add documents to Billing Statement Folder in Document Center.

  • Guest
  • Mar 3 2020
  • Future consideration
  • Mar 3, 2020

    Admin response

    Thank you for the information. we kindly request that all concerns of program issues, please reach out to support and troubleshoot further 833-471-2273.

  • Attach files
  • Ashley Kuban commented
    23 Sep, 2020 05:29pm

    Agreed. I have contacted support several times about this whole issue. The latest update has forced me to change how I track any billing statements. I have made several phone calls to Dentrix and they have no resolution on this. Please make a priority with a hot fix very soon.

  • Guest commented
    3 Mar, 2020 08:54pm

    I did reach out to them, and the original rep I spoke to told me to put the info here, because he didn't have a way of reporting it or referring it to someone who might need to place it in a future fix. I called back and spoke to someone in the tech department, who said the problem had been reported a couple weeks ago, so hopefully the programmers are working on it. If you know when they are going to fix it that would be helpful, we are using a workaround for now.