Dentrix Ideas

Billing -Document center

You guys really screwed the pooch with this one!. We cannot add things into the Billing Statements section of the the document center. It needs to be editable

  • Peter Smrecek
  • Feb 24 2020
  • Future consideration
  • Feb 25, 2020

    Admin response

    Is the document signed by chance? When a document is signed it is "locked," cannot be edited, and cannot be deleted. After signing a document, you may add additional attachments, but you cannot edit the original document.

    If that is not the case we encourage you to contact support at 833-471-2273 for further understanding and troubleshooting.

  • Attach files
  • Ashley Kuban commented
    23 Sep, 2020 05:31pm

    It has nothing to do with signing the document it has to do with the folder isn't even there to add to anymore! The G7.3 update is the issue. Please look into this further! I have called Dentrix several times and they have no solution.