Dentrix Ideas

Practice Assistant/Management Reports

We have utilized the daily daysheet in Practice Assistant ever since we have been on Dentrix and with the latest update of G6 we are no longer able to generate the report and if it does generate it has incorrect patients.  This was such a great report.  Much easier to read than the Dentrix daily daysheet.  It is very disappointing to hear Dentrix, as a leading dental software company,  is not updating and enhancing this report for the future.  Management reports are so important.  Will future versions of Dentrix have a report as clear as this one?  

  • Guest
  • Feb 19 2020
  • Planning to Implement
  • Apr 24, 2020

    Admin response

    Thank you for the suggestion! We are working to add a replacement for the Practice Assistant reports. If you are experiencing issues with the Practice Assistant currently, please reach out to our support department. Most issues are able to be resolved with our support team.

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  • Admin
    Ashley Watkins commented
    24 Apr, 2020 06:24pm

    Lyndsy - thank you for your post! Please rest assured that we are currently working on a replacement for Practice Assistant. In the mean time, we should be able to get your office up and running with Practice Assistant. We have been able to resolve most issues, except for some outlier cases. If you could send me your contact information and customer ID, I can have a senior tech reach out to try and resolve the problems you are experiencing.

    Ashley.watkins@henryscheinone.com

  • Guest commented
    23 Apr, 2020 12:02pm

    Please fix the Practice Assistant. It is one of the main reasons we switched from ABELDent to Dentrix. It is something we all pay for and it is known by dentrix that it doesn't work. I have been told by multiple dentrix techs that they know it doesn't work and they have no plans to fix it or to provide substitute reports that give the same information.