Dentrix Ideas

Change to Ins Pending monies no longer showing under Ins pending, now shows family portion

When merging insurance companies, in prior versions the insurance portion still reflected as pending to insurance, but with G7 it falls into patient owes. 
This is in NO WAY a good thing. Now ledgers show that patients owe this money when in fact they do not. This makes statements mailed to patients incorrect and it also distorts the AR with insurance pending and patient balances owed. I would like to STRONGLY request that this feature be returned it the original way that it works with your next update.

  • Guest
  • Dec 19 2019
  • Future consideration
  • Mar 9, 2020

    Admin response

    Thank you for the information. we kindly request that for all concerns of program issues, please reach out to support and troubleshoot further 833-471-2273.

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