Our EDI claims are being auto cooridinated but the secondary is paying the full amount if the primary does not allow electronic COB - causing overpayment issues.. Dentrix wants me to remove secondary insur info every time we submit then readd it afterwards. Or have suggested to switch the order of submission - cannot due to following submission regulations - primaries are primary for a reason. This is not an acceptable solution and has been causing disruptions in workflow, payments being deposited incorrectly and is not a workable solution. I have been told it cannot be disabled as CDA sends the auto updates so they cannot stop the sending of COB to secondary plans. This needs to be addressed immediately.
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