The Dexis integrator was abruptly broken from the Dentrix software. My team is no longer able to take x-rays without a headache, and unable to properly attach x-rays to claims. Our office is immensely struggling today. This update caught us off guard. This is not right.
Guest
This happened to our office also. We had our IT re-integrate Dexis, but we are still unable to go into xrays in the "IMAGE" folder. We are having to click the DEXIS Icon. The Dentrix update caused it and Dentrix said that we needed to speak to Dexis. Dexis will not help unless we pay them for support.
Yes, the new imaging has been a disaster for our office, and our billers are spending double time trying to send claims. The lettering and x-ray images are SO SMALL now that some of our older employees are having a hard time. This is a major accessibility issue for this software!