The new Dentrix update as of 2/23/26 completely BROKE my Dexis integration. It has been so frustrating as an owner dentist dealing with this situation. We don't know what to do! All billing has stopped in our office because we can't attach images!
Guest
This happened to our office also. We had our IT re-integrate Dexis, but we are still unable to go into xrays in the "IMAGE" folder. We are having to click the DEXIS Icon. The Dentrix update caused it and Dentrix said that we needed to speak to Dexis. Dexis will not help unless we pay them for support.
Yes, the new imaging has been a disaster for our office, and our billers are spending double time trying to send claims. The lettering and x-ray images are SO SMALL now that some of our older employees are having a hard time. This is a major accessibility issue for this software!