Dentrix Ideas

26 Vote

BALANCE FORWARD=ANGRY PATIENTS

I have seen multiple requests for the Balance Forward on our statements to be be changed to something that makes more sense. PLEASE make our statements easier for the patients to read and for us to explain. Make it make sense! Every time we send o...

Created 01 Nov 15:03 by Guest

Statements

6 Needs review
7 Vote

Use the mobile phone number!!

Could Dentrix please add the option to look up patients by mobile phone # in addition to the other options? Very few people have landline phone lines anymore!

Created 24 Jul 19:58 by LaDonna Ashburn

2 Needs review
2 Vote

Updating BWX continuing care when FMX taken

Would like to have the BWX continuing care update automatically when the FMX is taken.

Created 02 Oct 22:48 by Guest

Family File

0 Needs review
2 Vote

Change the font on the Dentrix Hub

The font in Dentrix Hub is too small in some screens, and the character for "i" (lowercase I) can be mistaken with character "l", (lowercase L)

Created 02 Oct 19:24 by Guest

Patient Relationship Management - Communications

0 Needs review
6 Vote

Only Send 1 Text/Email with Time for Mulitple Appointments in One Day.

This is terrible. Patients are getting confused, not showing up, they think we changed their appointment time when multiple text and emails say different appointment times. Lighthouse would only send out one text reminding patients for the first a...

Created 05 Aug 18:32 by Guest

Scheduling

1 Needs review
12 Vote

After system upgrade scheduling a new patient appointment was eliminated need to bring it back

After a system upgrade scheduling a new patient appointment was eliminated need to bring it back. Not all new patients do come in for the appointment. We should not have to create a family account, ledger, chart, doc center profile until the patie...

Created 07 May 18:28 by Guest

Scheduling

8 Needs review
1 Vote

Add additional filtes for the ledger page

When auditing an account, the filter to show linked transactions is great. I would be awesometo have additional filters to view only adjustments, only pmts, only charges and also only invalidated items.

Created 16 Oct 21:14 by Jerri Haack

Ledger

0 Needs review
1 Vote

Adjust Formula for Treatment Planner

Our office is a fee for service practice. When calculating the total the patient will owe, the patient portion is calculated as "Allowed Amount - Fee". Unfortunately, Dentrix now calculates the patient portion as "Allowed Amount - Primary Estimate...

Created 16 Oct 21:07 by Guest

Treatment Plan

0 Needs review
1 Vote

Statements- Now on bottom is prior balance, current charges new balance , Should also add outstanding ins. and amount due of at least the prior balance.

Patients get confused with these billing statements, there is not an amount due clearly on the statement. Definitely need this to eliminate many phone calls and confusion.

Created 16 Oct 14:35 by Guest

Statements

0 Needs review
1 Vote

Remove the numbers from the insurance company list

Unnecessary numbers such as 2, 15, 14 are there that hurts the order of insurance companies. Often schedulers click on those numbers instead of the actual insurance company fee schedule and it messes up the fee schedule. Very inconvenient

Created 16 Oct 14:30 by Guest

Insurance Maintenance

0 Needs review