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Vote
Better Customer Service
REF case#03490732 - I have been on the phone with customer service to resolve one single issue with my questionnaires for 7 hours and was transferred to SIX different REPS. The last rep fixed the issue in 3 minutes. So seven hours to resolve a iss...
Created 19 Mar 20:32 by Guest
General
0
Needs review
9
Vote
font
It would be VERY helpful to be able to increase the font size on all Dentrix screens. I mainly work with billing and the ledger is font 8 which should be much larger. I am having eye strain and my vision is being compromised due to the font size o...
Created 19 Mar 19:16 by Guest
General
2
Needs review
10
Vote
When a patient updates insurance after claim has been denied unable to delete previous claim to rebill new insurance
If a patient calls with new insurance I am unable to now delete the previous claim (in a new month) and resub. The "work around" from Dentrix is to re-charge ALL procedures back-dated and adjust the over charge just to be able to resub the claim. ...
Created 19 Mar 15:29 by Guest
Claims
0
Needs review
1
Vote
Appointment color on the calendar to change w/Addt'l Provider selected for the Appt
Ticket #03491185 on 3/19/24 - request would be to identify on the appt calendar when scheduling an appt for the patient, to select the Additl Provider, and the color associated with Addtl Provider be recognized onto the Appointment calendar for th...
Created 19 Mar 15:20 by Guest
Appointment Book
0
Needs review
1
Vote
Option to link insurance from seperate family file in case of divorced parents
We have run through the issue of a kid having coverage under both their parents who are both patients, but the parents are divorced. In some cases, one of the parents or both are adament on having seperate files and not disclosing any info to thei...
Created 18 Mar 21:29 by Beshoy Tawfik
Family File
0
Needs review
5
Vote
Improvements request for Imaging Center
Dentrix Imaging Center - We needs to be able to attach x-rays directly to our email for fast and quicker sending to pts and other providers. We need to be able to move x-rays easier to other mounts.
Created 18 Mar 17:58 by Guest
Smart Image
0
Needs review
4
Vote
Last BWS and Last FMX on Route Slip
Please add Last BWS and Last FMX to the top right section of the route slip that shows so many other last and first dates. It is perhaps the most useful to us and is nowhere to be found on the route slip.
Created 18 Mar 13:54 by Guest
General
0
Needs review
5
Vote
Inventory Control
Since Dentrix can do so much please add an area/module for offices to keep track of items in stock and needed to order.
Created 18 Mar 13:43 by Guest
0
Needs review
5
Vote
Keep the "Select Patient" Button in the upper left hand corner ALWAYS
The "Select Patient" button keeps moving around in every view- Ledger, Chart, Family File. Please keep the buttons in the same order on every page, on every view!
Created 15 Mar 22:18 by Guest
Family File
1
Needs review
2
Vote
Dont require Home Number in Questionnaires
As long as the patient provide a phone number, the home number should not be listed as a required* field.
Created 15 Mar 18:45 by Guest
Family File / Patient Forms
1
Future consideration
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