Dentrix Ideas

7 Vote

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

This needs to be corrected ASAP!!!!!! I am absolutely flabbergasted that this happening. The old Communications Manager would send 1 text for family multi-appointments. The new Patient Engage sends 1 text per patient so multi-appointments max out ...

Created 16 Feb 07:51pm by Guest

Appointment Reminders

1 Needs review
6 Vote

Editing questionnaire templates

I'm surprised it's not possible to edit the questionnaire templates used to build patient forms. I would like to be able to change the verbiage used, eliminate parts of templated sections, and include If/then functions for long lists of questions....

Created 14 Feb 02:59pm by Guest

Patient Forms

0 Needs review
6 Vote

Text message reminders

I'm not always seeing new texts that come in on the Patient Engage toolbar. When I open the "Hub" there may be new texts there that I haven't seen. NEW TEXTS RECEIVED NEED TO SHOW UP ON THE TOOLBAR! Also, automated texts say "Reply HELP=help." Wha...

Created 26 Sep 10:35pm by LaDonna Ashburn

Patient Engage Live & Mobile

0 Needs review
6 Vote

Group Chat in Patient Engage

A group chat feature within patient engage to communicate seamlessly with various groups within the office (ex. admin team, hygienists, doctors, assistants). This is a feature offered by Weave that was VERY convenient and helpful to quickly get a ...

Created 17 Mar 02:59pm by Guest

Patient Engage Live & Mobile

1 Needs review
5 Vote

Patient Engage

Please have more character options added to text options. We currently only have a limit of 50 characters and that is never enough so we end up sending messages in 3-4 texts per patient. Major inconvenience.

Created 12 Jun 08:09pm by Guest

Patient Engage Live & Mobile

0 Needs review
5 Vote

Patient Engage Live Automated Confirmation

Request to have system text an automated confirmation back to patient once they confirm their appointment. "Thank you for confirming your appointment for (date/time). We look forward to seeing you soon..."

Created 20 Feb 11:47pm by Guest

Patient Engage Live & Mobile

0 Needs review
5 Vote

Add text characters

Please add additional text characters to text messaging to allow for more information to be sent to patients.

Created 7 Jun 06:05pm by Guest

Appointment Reminders

1 Needs review
5 Vote

Text more then just active patients

Why can we only text current active patients, what if an old inactive patient reaches out, what if a mom or dad or husband or wife or another office we work with reaches out?

Created 28 Mar 08:58pm by Sarah Hanvold

Patient Engage Live & Mobile

0 Needs review
5 Vote

Would like to add custom genders to PI field in questionnaire

Woman, Man, Transgender, Non-binary/non-conforming, other[text box], Prefer not to respond.

Created 18 Mar 03:41pm by Guest

Patient Forms

2 Needs review
5 Vote

Increase Text Character Limit

No description provided

Created 11 Mar 10:13pm by Guest

Patient Engage Live & Mobile

0 Needs review