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Important -Track who posted payment in ledger
Apparently you can not track who posted a payment in the patient ledger! I always assumed you can get that from the audit trail report but apparently it only shows changes or deletions. We should be able to see which staff member posted the paymen...
Created 16 Aug 17:34 by Guest
Ledger
0
Needs review
1
Vote
Allow partial refunds on saved credit cards
We are not able to refund a partial credit on a saved credit card for a patient. This is a FATAL FLAW with the program! Why ask a patient "if we can save their card in case insurance pays more than expected" if we have to turn around and ask the p...
Created 09 Aug 16:57 by Guest
Billing and Adjustments
0
Needs review
1
Vote
Default payment type
A way to set your default payment type
Created 09 Aug 13:47 by Guest
Ledger
0
Needs review
1
Vote
Tax/Discount per patient copay not total cost
I would like to charge a processing fee for patient credit cards based on what the patient copay is. I currently do it manually and add it as an adjustment. I would like the system to be able to do it for me. As it stands right now the feature is ...
Created 04 Aug 14:38 by Guest
Billing and Adjustments
0
Needs review
1
Vote
Claim Attachment Glitch
When attaching xrays, if you mistakenly hit the arrow next to the drop menu twice, it closes the whole ledger. Why is double clicking even an option?
Created 02 Aug 22:40 by PB
Ledger
0
Needs review
1
Vote
Declined payment agreement
We would like to know if we could disable the pop-up for declined payment agreements but not void the agreement or the card on file
Created 27 Jul 14:50 by Guest
Ledger
0
Needs review
1
Vote
mailed statements to match email statements which are better with details or patient portion
Patients are confused by paper statements. The email statement is better information of patient co pay
Created 22 Jul 15:50 by Guest
Billing and Adjustments
1
Needs review
1
Vote
Options for Credit Card Merchant
It would be really nice to have options for a merchant company that is integrated with Dentrix. We are ALL being extremely overbilled by WorldPay which comes back on Dentrix and Henry Schein as well. Why would you partner with a company whose main...
Created 21 Jul 18:48 by Janda O'Bryan
Ledger
0
Needs review
1
Vote
Patient notes to show in ledger
Open Dental has their ledger and communication log on the same screen. That way ALL pt communication is in one place and you don't have to click on something to find it. It is extremely helpful. You can document that the pt was told they would owe...
Created 20 Jul 20:20 by Guest
Ledger
0
Needs review
1
Vote
QUICKBILL EMAIL STATEMENT
There should be an option on the patients family file where we can pick an option if the patient wants only email statements. Instead of going through all the statements and picking what patient only wants an email statement. We have many patients...
Created 11 Jul 19:22 by Guest
Billing and Adjustments
0
Needs review
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